Breaking the Language Barrier in Forensics: A Perspective from Techno East

Last month, I had the chance to represent Piedmont Global at Techno Security East alongside our VP of Technology, Gil Segura. When we showed up, I expected the usual: booths, badges, and maybe a few new contacts. What I didn’t expect was to leave with a crystal-clear confirmation of something we’ve been sensing for months: that forensic and law enforcement agencies are hitting a wall when it comes to multilingual data.

And no one’s really helping them fix it.

Over three days, we met with dozens of local, state, and federal law enforcement professionals. What we heard was consistent: language is becoming a bigger and bigger barrier in digital investigations. Whether it is evidence extracted from phones, audio from body cams, or interviews conducted in the field, the multilingual footprint is growing. And most agencies don’t have a plan to handle it.

That’s where our work comes in.

 

A Clear Gap in the Market

Despite the enormous role language plays in modern investigations, most vendors haven’t caught up. The usual suspects (I won’t name them here, but you know who they are) tend to focus on volume-based interpreting or general translation. Their government offerings are often copy-pasted from healthcare or corporate templates, not built for the complexities of forensic workflows.

What we’re doing at Piedmont Global is different.

We’re not adapting existing products for government. We’re building new solutions, designed in partnership with the very people using them: law enforcement officers, investigators, forensic analysts. That co-design approach shows up in everything from our deployment models (on-prem, on-device, no cloud required) to the way we deliver training and support.

Examples of Forensic Linguistics in Action:

  • Investigative Linguistics
    Analyzing threatening text messages or social media posts in foreign languages to identify the author and prevent future harm. Every word counts in an investigation, and linguistic accuracy is at the heart of an investigation.
  • Author Identification
    Analyzing the writing style of a ransom note in a foreign language to identify the author and their background. Language identification is vital, but the ability to identify age, gender, and other key characteristics is a true game changer.
  • Analyzing Witness Testimony
    Analyzing the language used by witnesses who speak different languages to ensure accurate and fair representation of their statements. This evidence can come in a variety of formats: (Video, Audio, Digital Content, Documents, etc.)

 

What We Heard at Techno East

Several clear patterns emerged from our conversations:

  • Cloud Fatigue
    Almost everyone we spoke to said the same thing: they don’t trust the cloud. Whether it’s about data sensitivity, chain of custody, or just institutional policy, cloud-based tools often get blocked before they even get piloted. Our ability to deploy secure, localized solutions was a major differentiator.
  • Demo-First Decision-Making
    This audience doesn’t want a pitch, they want to see the tool work. On-the-spot demos of our platform generated more interest in five minutes than a PDF ever could. The ability to surface multilingual evidence instantly hit home.
  • An Underserved Niche
    Everyone was dealing with language issues. No one had a vendor they trusted to solve them. The most common question we heard? “Why hasn’t anyone built something for this?”
  • The Forensics-Language Loop
    One particularly compelling insight came from a few cybercrime teams: they want to use anonymized language data to help train models for early detection, but privacy regulations make that nearly impossible. That opens the door to future R&D partnerships focused on encrypted language data training.

 

The Piedmont Global Advantage: Built With, Not For

At Piedmont Global, we don’t just support law enforcement — we partner with them. Some of our most exciting product features were shaped through feedback from officers, analysts, and forensic technologists. That’s not something you can bolt on after the fact.

Here’s how we’re different from the competition:

Table showing Piedmont Global's capabilities versus other vendors

This isn’t about buzzwords. It’s about building language access tools that actually work for people in the field.

Where This Goes Next

We’re already setting up follow-up meetings from Techno East. Some leads are hot, some are exploratory, but all are tied together by a clear sense of urgency. No one wants to wait 5–10 business days for a translation when there’s a case on the line. And no one wants to guess at what a suspect said in a language they don’t speak.

That’s where we come in.

We’re helping teams:

  • Reduce evidence processing time
  • Improve accuracy in multilingual investigations
  • Stay compliant with chain-of-custody and data security requirements
  • Increase community trust through clearer communication

We’re already looking forward to next year’s Techno East in Myrtle Beach. We will be attending with deeper demos, more insights, and a strengthened commitment to solving real problems for law enforcement, not just checking a box.

 

Final Thought

This field is changing. Investigators aren’t just solving local crimes anymore; they’re navigating global data. And that data speaks every language.

Piedmont Global is here to help make sense of it.

Connect with me to learn more about our tailored solutions to navigate your global data.

8 Tips for Utilities to Choose the Right Language Services Provider

Utilities must balance safety, cost-effectiveness, and energy efficiency in their daily operations. Partnering with a Strategic Globalization Organization (SGO) who shares these values is crucial. This collaboration can develop a multilingual communications program that drives organizational growth, enhances service delivery, and allows utilities to embrace the latest energy trends with exceptional transparency.

Choosing the right partner and adopting a strategic approach to language access are key to meeting regulations and achieving business goals. Here are some tips for selecting the right provider:

 

1. Evaluate the Partner’s Background and Experience in the Utilities Sector

When selecting a language services provider, consider their industry expertise, knowledge of state and federal energy regulations, and commitment to environmentally-friendly initiatives. A provider well-versed in these areas ensures compliance, offers innovative solutions, and contributes to sustainability.

Piedmont Global has extensive experience providing language solutions to utility companies such as Washington GasDominion Energy, and Northern Virginia Electric Cooperative (NOVEC), as well as government agencies and other commercial clients. We also recognize and value sustainability in the sector.

 

2. Consider the Partner’s Ability to Accommodate the Languages Spoken in Your Territory

Inquire about the SGO’s cultural competence in working inclusively and sensitively with Limited English Proficiency (LEP) communities. This includes their experience in effective communication, understanding cultural nuances, and providing accessible language services.

Piedmont Global frequently hires linguists who are local to the communities we serve. As a full-service SGO, we offer diverse, customizable solutions in over 200 languages and dialects. Our experts are trained in the nuances of the utilities sector and are embedded in various service territories.

 

3. Review the SGO’s Quality Assurance (QA) and Quality Control (QC) Processes

These processes may involve everything from vetting and training staff to proofreading multilingual content and ensuring accuracy and timeliness. Effective management ensures that the provider delivers high-quality, culturally appropriate services that meet the diverse needs of LEP communities.

Piedmont Global operates with a robust ISO 9001:2015 Certified Quality Management System (QMS) that exceeds both ISO and ASTM International standards for the provision of language services. Our pool of 5,000+ language professionals are trained in this and continually honor these standards.

 

4. Assess the SGO’s Commitment to Data Security Since Not all Technologies are Created Equal

From translation requests to document management services, compliance, security, and efficiency are essential. This ensures that operations are streamlined, sensitive information is safeguarded, and services are delivered promptly and accurately.

Piedmont Global takes customer privacy and data security seriously. We proudly offer NIST 800-171-compliant network infrastructure, distribute non-disclosure agreements (NDAs) to all personnel, and facilitate annual security refresher trainings.

 

5. Evaluate the Partner’s Ability to Ensure Timely Communication During Critical Situations

Multilingual communications must be immediate (especially in emergency or extreme weather situations). For example, during a hurricane, providing real-time updates in multiple languages ensures that all residents, including those with limited English proficiency, receive crucial information to stay safe and take necessary precautions.

Piedmont Global can accommodate fast turnarounds and offer language services in real-time. We work as efficiently as possible – and leverage technology as needed – to serve clients.

 

6. Consider if the SGO Can Provide Cost-Effective Language Solutions

Multilingual communications must be cost-effective and deliver measurable ROI, even for smaller utilities with tighter operating budgets. Investing in efficient language services ensures broad reach in multilingual markets and justifies the investment through clear, quantifiable benefits such as improved customer satisfaction and operational efficiency.

Piedmont Global offers a high return on investment, with translation and interpretation work that can save lives – and reduce the need for emergency services – in the energy sector.

 

7. Assess if the SGO Understands the Specific Needs of the Energy Utilities Industry

Multilingual communications must be tailored to the energy utilities industry. This ensures that technical terms and industry-specific information are accurately conveyed, enabling all customers to understand their energy usage, billing, and available services regardless of their language proficiency.

Piedmont Global has a deep understanding of the sector’s evolution and core variances, from regional differences to the operational nuances of different utility providers.

 

8. Determine if the SGO Project Management Capabilities Ensure Customized and Accurate Communication

Multilingual communications must be clear, accurate, and personalized. This improves customer satisfaction, builds trust, and improves engagement, all while meeting regulatory requirements and fostering inclusivity.

Piedmont Global offers client-centric project management and delivery, with a dedicated project manager assigned to each energy utility client. This promotes a customized approach.

 

Ensure Language Access With Piedmont Global

Piedmont Global is a leading provider of translation, interpretation, and language training solutions in over 200 languages and regional varieties. In emergencies or extreme weather situations, multilingual communications must be immediate. Piedmont Global can accommodate fast turnarounds and provide real-time solutions. We work efficiently and leverage technology to serve clients effectively. Contact our team to explore how our language services, tools, resources, and expertise can help energy utilities achieve their language access goals.