Massachusetts Statewide Contract PRF88
:
You Have Access to Language Services.
Here's How to Put Them to Work.
Piedmont Global holds Massachusetts Statewide Contract PRF88. Eligible state agencies, cities and towns, school districts, public libraries, and public colleges can order phone and video interpretation and document translation without running an RFP, at rates locked through June 30, 2032.
Get Your PRF88 Quote
Send Mark your organization name, the services you need, and your expected monthly volume, and he will prepare your PRF88 quote.
No commitment. We'll only use your information to respond to this request.
- 300+ Languages & Dialects, Including ASL
- Under 15-Second Average Connect Time
- Rates Fixed for the Full Contract Term
- ISO 9001, ISO 17100 & ISO 27001 Certified
- Certified Minority-Owned Business
PRF88 at a Glance
Piedmont Global is an awarded vendor on Massachusetts Statewide Contract PRF88. Here are the details you need.
Massachusetts Statewide Contract
PRF88
| Contract | Massachusetts Statewide Contract PRF88, Foreign Language Interpretation and Translation Services |
|---|---|
| Awarded By | Operational Services Division (OSD) |
| Piedmont Global's Categories | Category 1: Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI).Category 3: Document translation. |
| Term | Through June 30, 2032 |
| Who Can Buy | State agencies and authorities, cities and towns, K-12 districts, public libraries, and public higher education institutions |
| How to Order | Collect quotes if the purchase is $10,000 or more, then issue a purchase order against PRF88. |
| Your Contact | Mark Byrne, Language Access Lead for Massachusetts 847-708-6908 | mbyrne@piedmontglobal.com |
Four Steps. No RFP.
The Operational Services Division (OSD) already ran the competitive bid. Here's what's left for you.
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Step 1: Confirm You're Eligible
State agencies and authorities, cities and towns, K-12 districts, public libraries, and public colleges and universities can all buy. Not sure about your organization? Ask Mark. He'll tell you in one email.
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Step 2: Request a Quote
Under $10,000, quotes are at your discretion. At $10,000 and above, PRF88 asks you to collect at least three. Ours comes back formatted for your file.
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Step 3: Issue a Purchase Order Against PRF88
Use Category 1 for Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI), Category 3 for document translation, or both on one purchase order.
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Step 4: Get Your Team Set Up
We open your account on Connexus™ by Piedmont Global, our interpretation platform, give your staff a toll-free number, and train them on when and how to call. No equipment and no software to install.
An Interpreter on the Line Before the Resident at the Counter Gives Up
With Connexus, staff reach a qualified interpreter by phone or video, on demand or scheduled ahead, from a browser or a toll-free number. Phone interpretation runs 24/7. Video runs 24/7 for ASL and Spanish; for other languages, video depends on interpreter availability, and phone is the backup.
Under 15-Second Average Connect Time
<15s
PRF88 sets a 30-second average connect standard (OSD Contract User Guide). Ours is less than half that.
Matched by Language, Specialty & Preference
Requests route by language, certification, specialty, and gender preference. American Sign Language (ASL) runs over video on the same platform, for board meetings and disability services appointments alike.
Queue Position & Wait Estimates
Staff see their place in the queue and an estimated wait before they commit to a call.
Translation Portal
Upload documents, track status, and download finished files: public notices, benefit letters, signage, and enrollment packets.
Audit-Ready From the First Call
When someone asks whether your organization provided language access, you'll have the record. Every Connexus session creates a timestamped entry with interpreter credentials, language pair, and minutes. Export it for auditors, grant reports, and Title VI reviews.
Title VI, ADA, Section 504 & Executive Order 615 Support
- Title VI
- ADA
- Section 504
- Executive Order 615
- ESSA Title III
- LOOK Act
Helps you meet obligations your organization already carries: national origin nondiscrimination under Title VI of the Civil Rights Act of 1964, effective communication under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, and, for executive branch agencies, the Language Access Plans required by Massachusetts Executive Order 615. For districts, it supports family engagement for English learners under Title III of the Every Student Succeeds Act (ESSA), plus parent notification and English Learner Parent Advisory Councils under the Massachusetts Language Opportunity for Our Kids (LOOK) Act.
CORI & SORI Background Checks
Interpreters clear Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) checks, which matters when the call is with a student or a family.
Credentials on File for Every Session
Each interpreter profile carries specialization tags and credential documentation.
Security Your IT Team Can Vet
ISO 27001:2022 certified and HIPAA-compliant, with a 99.5% platform uptime guarantee. SSO/SCIM ready, with single sign-on and user provisioning configured for your identity provider during implementation.
Serving Massachusetts Public Services
State Agencies & Authorities
Benefit and eligibility calls, hearings, and forms and notices in the languages your constituents read. Reporting by department, so each program sees its own usage.
K-12 Districts
Individualized Education Program (IEP) and Section 504 meetings, parent-teacher conferences, enrollment and registration, and calls from the nurse's office. Interpreters are CORI and SORI cleared. Translate report cards, handbooks, and district notices through the portal.
Cities & Towns
Permit and clerk counters, public health outreach, council meetings, and emergency notices. One contract covers every department that talks to residents.
Public Libraries
Reference desk questions, English as a Second Language (ESL) and citizenship programs, library card sign-ups, and ASL for events.
Public Higher Education
Admissions, financial aid, family orientation, and ASL through disability services. Translate recruitment materials for multilingual families.
A Contract in a Drawer Doesn't Help Anyone
A language contract can fail without anyone noticing. The purchase order gets signed, the toll-free number goes in a binder, and the front desk keeps relying on a bilingual coworker or a phone app because nobody showed them another way.
Piedmont Global approaches language access as a partnership, so signing is where our work starts. Every PRF88 customer gets a dedicated account lead and staff training on how to request an interpreter or a translation, and on when and why it matters. The goal is the one on our flyer: stronger school outcomes, better health literacy, and more residents taking part in the programs you already run.
What Rollout Includes
- Live training for front-line staff, by department or site.
- Quick-reference materials with your toll-free number and access steps.
- Usage reports by team.
- Mark as your one point of contact for the duration of our partnership.
Numbers That Hold Up in a Procurement File
- Languages & dialects, including ASL.
- 300+
- Average interpreter connect time.
- <15s
- Language professionals, available 24/7, 365 days a year.
- 10,000+
- Phone interpreting, plus video for ASL and Spanish.
- 24/7
Meet Your Massachusetts Contact
Mark Byrne
Language Access Lead for Massachusetts
Mark Byrne is Piedmont Global's Language Access Lead for Massachusetts. He'll confirm your eligibility, send your quote, and make sure your staff get the support they need.
Book a Time With Mark
Frequently Asked Questions
Who Can Buy Through PRF88?
State agencies and authorities, cities and towns, K-12 districts, public libraries, and public higher education institutions. If your organization isn't on that list, email Mark and he'll confirm whether you qualify.
Do I Have to Run an RFP?
No. OSD already ran the competitive bid. For purchases under $10,000, you can order directly. At $10,000 and above, PRF88 asks you to collect at least three quotes before issuing a purchase order.
What Does It Cost?
Per-minute, usage-based billing. You pay only for the minutes you use. PRF88 rates are fixed for the full contract term with no annual escalation.
Is There a Minimum or Maximum?
There's no maximum obligation and no total contract cap, so volume isn't limited.
What Does Piedmont Global Offer on PRF88?
Category 1: on-demand and scheduled Over-the-Phone Interpretation (OPI), available 24/7, and Video Remote Interpretation (VRI), available 24/7 for ASL and Spanish. Category 3: document translation. Category 2, in-person interpretation, is not part of our PRF88 contract.
Do We Need Special Equipment?
No. Staff call a toll-free number or connect by video in a browser. Nothing to install.
Do You Offer ASL?
Yes. Piedmont Global provides American Sign Language (ASL) interpretation by video, 24/7.
How Fast Will We Reach an Interpreter?
Piedmont Global's average connect time is under 15 seconds. The PRF88 standard is an average of 30 seconds or less (OSD Contract User Guide).
Can This Help With Supplier Diversity Goals?
Piedmont Global is a certified minority-owned business.
How Is Our Data Protected?
ISO 27001:2022 certified and HIPAA-compliant. Interpreters clear CORI and SORI background checks.
The Contract's in Place. Is Your Team Ready?
A contract only works once staff know how to use it. Until then, the resident at the counter still waits. Get a PRF88 quote this week and have your team trained before the next benefits call, council meeting, or parent conference.
Get Your PRF88 Quote
Send Mark your organization name, the services you need, and your expected monthly volume, and he will prepare your PRF88 quote.
No commitment. We'll only use your information to respond to this request.
- Classification
- Certified minority-owned business
- Contract
- MA Statewide Contract: PRF88 (Category 1, Category 3)
- Identifiers
- GSA MAS: 47QRAA18D001Y
UEI: F57HBJ883BD5
NAICS: 541930 - Certifications
- ISO 9001 | ISO 17100 | ISO 27001:2022
- Learn More
- Language Operations Connexus
