Connect every conversation, in 300+ languages, in seconds.
One platform for every interpreted conversation. Connexus™ unifies human interpretation in 300+ languages, including ASL, with real-time AI interpretation for scale - scheduling, billing, compliance, and reporting under a single SLA.
Language access has quietly become operationally critical.
Every patient enrollment, every contact center call, every classroom conversation, every safety briefing on the plant floor now has a language access dimension. Compliance assumes it. Workers depend on it. Audit logs have to prove it. And most organizations are still managing it with a dial-in number and a scheduling spreadsheet.
It is not anyone's fault. The industry has worked this way for decades. Connexus is how that changes.
Connect to a qualified interpreter in seconds, not minutes - across 300+ languages, in the modality your workflow requires.
Every interpreted session is documented automatically. Title VI, Section 1557, Joint Commission, OSHA, and state Medicaid requirements are built into every record.
Meet demand without expanding headcount. The AI Interpreter handles real-time volume, with credentialed humans on the high-stakes calls and automatic fallback the moment accuracy dips.
Built to fit the stack you already run.
Browser-based, AWS-hosted, SAML/SSO-ready. Native SIP, with direct integration into Twilio Flex, Genesys, Five9, NICE, Talkdesk, and Amazon Connect. And for our healthcare clients, Epic SMART on FHIR (in final certification) and the Redox middleware path to 95+ EHR systems (in progress). No rip-and-replace.
Interpreter Access
01 / 04Get Near Instant Access to Qualified Interpretation
When language access takes too long, callers hang up, clinicians fall behind, agents make the wrong call, and the safety briefing on the plant floor lands on workers who cannot follow it. The cost is a missed appointment, a lost claim, a recordable incident, a regulatory inquiry.
Connexus routes every request through automatic call distribution filtered by language, certification, specialty, and gender preference. Queue position and wait estimates show before the request goes in. American Sign Language and Spanish are 24/7 video; other languages route through Over-the-Phone or Onsite Interpretation as the workflow requires.
Compliance Proof
02 / 04Audit-Ready Interaction Records
Most organizations cannot produce a clean record of every interpreted encounter from the last twelve months. Records live in different systems. Credentials live in a spreadsheet. Attestation language is missing. When the regulator asks, the answer is "we are working on it."
Connexus generates a complete call detail record for every session: interpreter credentials, language pair, timestamps, modality, and attestation language structured for the frameworks that govern your work - Title VI, Section 1557, Joint Commission, state Medicaid, OSHA hazard communication, and federal language access mandates. For our healthcare clients, encounter IDs and MRN/FIN capture roll up to Medicaid reimbursement automatically.
Capacity Visibility
03 / 04See the bottleneck before it becomes one.
Most teams learn they were short on Mandarin coverage after the third request stacks up in queue. They find out Karen demand is spiking after a community partner calls to complain. By the time the report runs, the surge is over.
Connexus surfaces a real-time capacity heatmap at 15-minute intervals, broken out by language, channel, and service area. Critical and high-risk intervals trigger alerts. Operations staffs against what is coming, not what already happened.
Cost Reconciliation
04 / 04Reconcile interpretation costs to the call, not the invoice.
Most interpretation contracts charge a monthly platform fee on top of per-minute rates. Volume-variable buyers - FQHCs, school districts, multi-plant manufacturers, surge clients - end up subsidizing buyers with predictable demand. The invoice arrives as a single line item with no way to attribute cost to the department, plant, or location that generated it.
Connexus bills per minute used, reconciled to call detail records, with no platform fees on top. Cost attribution by department, plant, location, and (for healthcare clients) encounter is native to the platform. Finance reconciles in minutes, not days.
Interpreter Access
01 / 04Get Near Instant Access to Qualified Interpretation
When language access takes too long, callers hang up, clinicians fall behind, agents make the wrong call, and the safety briefing on the plant floor lands on workers who cannot follow it. The cost is a missed appointment, a lost claim, a recordable incident, a regulatory inquiry.
Connexus routes every request through automatic call distribution filtered by language, certification, specialty, and gender preference. Queue position and wait estimates show before the request goes in. American Sign Language and Spanish are 24/7 video; other languages route through Over-the-Phone or Onsite Interpretation as the workflow requires.
Compliance Proof
02 / 04Audit-Ready Interaction Records
Most organizations cannot produce a clean record of every interpreted encounter from the last twelve months. Records live in different systems. Credentials live in a spreadsheet. Attestation language is missing. When the regulator asks, the answer is "we are working on it."
Connexus generates a complete call detail record for every session: interpreter credentials, language pair, timestamps, modality, and attestation language structured for the frameworks that govern your work - Title VI, Section 1557, Joint Commission, state Medicaid, OSHA hazard communication, and federal language access mandates. For our healthcare clients, encounter IDs and MRN/FIN capture roll up to Medicaid reimbursement automatically.
Capacity Visibility
03 / 04See the bottleneck before it becomes one.
Most teams learn they were short on Mandarin coverage after the third request stacks up in queue. They find out Karen demand is spiking after a community partner calls to complain. By the time the report runs, the surge is over.
Connexus surfaces a real-time capacity heatmap at 15-minute intervals, broken out by language, channel, and service area. Critical and high-risk intervals trigger alerts. Operations staffs against what is coming, not what already happened.
Cost Reconciliation
04 / 04Reconcile interpretation costs to the call, not the invoice.
Most interpretation contracts charge a monthly platform fee on top of per-minute rates. Volume-variable buyers - FQHCs, school districts, multi-plant manufacturers, surge clients - end up subsidizing buyers with predictable demand. The invoice arrives as a single line item with no way to attribute cost to the department, plant, or location that generated it.
Connexus bills per minute used, reconciled to call detail records, with no platform fees on top. Cost attribution by department, plant, location, and (for healthcare clients) encounter is native to the platform. Finance reconciles in minutes, not days.
Meet the Connexus AI Interpreter.
Real-time AI interpretation, governed by linguists.
Meet demand without expanding headcount. The Speech-to-Speech AI Interpreter handles surge volume in 50+ languages with under-one-second latency and 95%+ accuracy on domain-adapted language pairs. Real-time confidence scoring runs on every call, with automatic fallback to a credentialed human interpreter the moment accuracy drops below threshold. Linguists with sector expertise build the glossary and run the QA loop. The AI is the engine. Language professionals stay in control.
One platform for every way interpretation happens.
One Platform
01 / 02Run one platform across every modality and every team.
One pane of glass for AI and human interpretation.
Most language access programs stitch together separate vendors for phone, video, onsite, and AI. Each has its own portal, its own SLA, its own invoice. Operations cannot see capacity in one view. Finance cannot reconcile against one source. Compliance cannot pull from one record.
Connexus delivers Over-the-Phone, Video Remote, Onsite, and Speech-to-Speech AI Interpretation through one dashboard, one SLA, one set of audit logs. Same accuracy reporting across every modality. Same credentialing across every interpreter. One platform replaces the sprawl.
Embedded Workflow
02 / 02Embedded, and built to fit your stack.
Built to fit the stack you already run.
New tools that sit outside the workflow do not get used. Clinicians will not switch screens to launch an interpretation session. Contact center agents will not leave the queue to dial out. A safety officer will not open a separate portal to schedule a Karen interpreter for tomorrow's shift change.
Connexus lives inside the workflow your team already runs. Browser-based, AWS-hosted, SAML/SSO-ready. Native SIP, with direct integration into Twilio Flex, Genesys, Five9, NICE, Talkdesk, and Amazon Connect. And for our healthcare clients, Epic SMART on FHIR (in final certification) and the Redox middleware path to 95+ EHR systems (in progress). No rip-and-replace.
One Platform
01 / 02Run one platform across every modality and every team.
Most language access programs stitch together separate vendors for phone, video, onsite, and AI. Each has its own portal, its own SLA, its own invoice. Operations cannot see capacity in one view. Finance cannot reconcile against one source. Compliance cannot pull from one record.
Connexus delivers Over-the-Phone, Video Remote, Onsite, and Speech-to-Speech AI Interpretation through one dashboard, one SLA, one set of audit logs. Same accuracy reporting across every modality. Same credentialing across every interpreter. One platform replaces the sprawl.
Embedded Workflow
02 / 02Embedded, and built to fit your stack.
New tools that sit outside the workflow do not get used. Clinicians will not switch screens to launch an interpretation session. Contact center agents will not leave the queue to dial out. A safety officer will not open a separate portal to schedule a Karen interpreter for tomorrow's shift change.
Connexus lives inside the workflow your team already runs. Browser-based, AWS-hosted, SAML/SSO-ready. Native SIP, with direct integration into Twilio Flex, Genesys, Five9, NICE, Talkdesk, and Amazon Connect. And for our healthcare clients, Epic SMART on FHIR (in final certification) and the Redox middleware path to 95+ EHR systems (in progress). No rip-and-replace.
See Connexus inside
your workflow.
Bring your call flow, compliance questions, and integration stack. We will show how Connexus routes, records, and reports interpretation across the systems you already run.
