From Abandonment to Advantage: Automating Multilingual Customer Experience in Contact Centers

Customer abandonment, long handle times, and low first-call resolution often trace back to one root cause: language. As contact centers scale across markets and channels, English-only automation and overloaded bilingual agents create friction for multilingual customers, driving higher costs, compliance risk, and lost revenue. In this webinar, contact center and CX leaders will learn how automating multilingual customer experience transforms language support from a cost center into a competitive advantage. We explore how AI-assisted translation, multilingual IVR and chat, real-time accessibility, and language intelligence can reduce abandonment and AHT, improve CSAT, and create scalable, compliant customer experiences across voice and digital channels.