BPO & KPO

Turning every interaction into a moment of connection.

Seamless connection

Behind every inquiry is a person with a need, and often, a barrier standing in the way. We remove that friction. Our multilingual, culturally fluent contact centers help people access care, navigate services, and find clarity in complex systems.

From patients coordinating appointments to families seeking public benefits, we bring humanity and efficiency together. The result: faster resolution, stronger engagement, and support that extends well beyond the call.

What we offer

A smarter support system

We design our solutions to feel less like a call center and more like a lifeline. Whether it’s healthcare navigation, case management, or customer engagement, our teams combine empathy with process expertise to create measurable impact.

Customer care & engagement

Everyday questions handled with uncommon care — from simple requests to sensitive concerns.

Healthcare navigation & outreach

Helping patients schedule, follow through, and stay on track with care plans.

Case coordination & follow-up

Human-centered support that closes gaps and prevents people from falling through the cracks.

Multilingual support

Live interpretation and translation in 200+ languages, ensuring everyone feels understood.

Back office support

Intake, verification, and documentation handled efficiently so your team can focus on what matters most.

Why Piedmont Global

The Piedmont Global difference

Many providers promise speed. Some promise scale. We deliver both — but without losing sight of the person on the other end. Our model blends cultural fluency, operational intelligence, and embedded partnership, so you’re not just answering calls, you’re building capacity.

Culturally fluent talent

Teams trained to understand language, context, and nuance.

Embedded partnership

We align to your mission and adapt as your needs evolve.

Custom workflows

Built around your systems, not imposed on them.

High-trust environments

Compliance, privacy, and security as non-negotiables.

Industries we support

Tailored solutions for regulated, high-impact sectors.

Healthcare

Close care gaps with culturally competent, ADA-compliant language access.

Government

Helping agencies communicate clearly, meet compliance standards, and serve every community cost-effectively.

Education

Remove barriers, engage families, and equip every student with an equal chance to succeed.

Nonprofit and NGO

Expand reach, build trust, and strengthen impact — with inclusive communication across communities, donors, and partners.

Outcomes

Results you can expect

Faster resolution and fewer repeat calls

Higher engagement and satisfaction across diverse populations

Better follow-through on appointments, care, and services

Streamlined processes that lower costs without cutting corners

Expanded reach across multilingual and multicultural audiences

Let’s talk about making success inevitable.

Looking for a partner to help you solve today’s challenges — and prepare for tomorrow’s opportunities? Let's build something lasting—together.

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