Why Piedmont Global

Insurance is built on trust — but trust is fragile without clarity. With more than 30 million Limited English Proficient (LEP) policyholders in the U.S. alone, insurers must do more than translate words. They need to deliver equity, compliance, and seamless service across every touchpoint.

Piedmont Global helps property and casualty insurers strengthen acquisition, accelerate claims resolution, and build lasting loyalty through scalable, culturally fluent, and regulation-ready solutions.

Piedmont Global team working with Insurance clients

Industry Challenge

39% of LEP households are homeowners — yet many remain uninsured or underserved.

The cost of misalignment

When insurers rely on fragmented or lowest-bid vendors, miscommunication follows: delayed claims, compliance failures, and frustrated customers. These gaps don’t just create inefficiencies — they increase churn, risk, and missed growth opportunities. We help you bridge the gap between policyholder intent and organizational impact.
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Communication without barriers

Our strategic approach

We align language access with the full insurance customer journey — creating the conditions for trust, compliance, and clarity from first interaction through claim resolution. Our approach includes:

Awareness & marketing

Localized campaigns and websites that signal inclusion.

Consideration

Translated digital assets, conversational AI, and multilingual agent training.

Acquisition

Seamless multilingual onboarding with translated policies, portals, and forms.

Retention

On-demand interpreters, certified translations, and video support for field adjusters.

Case Study

Scaling claims resolution nationwide

A top U.S. insurer needed to improve first-call resolution for Spanish-speaking policyholders while navigating tighter compliance audits. With Piedmont Global’s integrated interpreter network, claims adjuster training, and multilingual customer workflows, the insurer improved first-call resolution, passed all audits with zero findings, and cut disputes significantly.

"We didn’t just gain a vendor — we gained a partner who understands insurance and the stakes of every customer conversation."

Insurance

Measurable outcomes insurers can count on

With Piedmont Global as your Strategic Globalization Partner, you gain:

  • Stronger acquisition and retention in the growing multilingual policyholder market
  • Faster, compliant claims resolution with on-demand interpreting and certified translations
  • Greater adjuster and agent productivity through integrated workflows and training
  • Deeper trust and loyalty through culturally fluent, equitable customer service

Let’s build trust without borders

Unlock growth. Reduce risk. Deliver equitable service — with language solutions designed for insurers.

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