Removing barriers in healthcare with language access
Removing barriers in healthcare with language accessWe help health systems deliver seamless access to care, combining language services, patient-facing technology, and system-wide efficiency improvements that strengthen clinical outcomes and operational performance.
Why Piedmont Global
Healthcare depends on clear communication, reliable workflows, and culturally competent support. We help providers remove barriers, strengthen compliance, and build systems that perform with consistency across every patient interaction.
Our solutions
LangOps is the operating system for language. It centralizes interpreting, translation, localization, and language training into a single framework that is built into your organization’s operations, not bolted on when a problem arises. Integrated at the start of your workflows, LangOps makes language a built-in capability rather than an afterthought, ensuring employees and customers have the same clear, consistent experience regardless of English proficiency.
By embedding language access into the business foundation, organizations move from reacting to issues to operating smoothly and confidently, without communication barriers slowing them down or putting them at risk.
Piedmont Global healthcare solutions
Healthcare doesn’t fail because people don’t care — it fails when language breaks down at the point of care.
Piedmont Global helps healthcare organizations embed language access directly into clinical, administrative, and patient workflows, so care teams spend less time managing communication and more time delivering a culturally fluent patient experience. By aligning interpreting, ASL access, translation, staffing, data intelligence, and AI into one coordinated approach, we help providers improve patient understanding and outcomes, reduce clinician and admin burden, and create a more consistent experience for every patient and employee.
Navigation made clear
Help patients find their way with confidence — from the moment they arrive to the moment they reach your front desk.
Registration made simple
Healthcare depends on clear communication, reliable workflows, and culturally competent support. We help providers remove barriers, strengthen compliance, and build systems that perform with consistency across every patient interaction.
Consultation & examination
Enable accurate diagnosis through crystal-clear communication.
Diagnostics & procedures
Ensure informed consent for every procedure.
Treatment
Medication errors end when patients understand their care.
Insurance and Billing
Financial conversations don’t have to cause confusion.
Hybrid intelligence model
We combine human judgment with intelligent automation to create a language-access ecosystem that scales with your population and adapts to the realities of clinical operations. This model strengthens accuracy, reduces friction, and supports consistent oversight, thereby giving providers a more stable, compliant, and efficient foundation for patient communication.
Related resources
Improving Language Access in Healthcare: Conducting a Gap Analysis to Enhance Patient Care
5 Steps To Building A Healthcare Language Access Plan
Language Access and Health Equity: How Working with Medical Interpreters Uplifts LEP Patient Care
Takeaways from “The Pitt”: Medical Interpreters in Emergency Departments Are Irreplaceable
Video Interpreter Services to Improve Patient Care: Best Practices for Healthcare Providers
Frequently asked questions
As a Strategic Globalization Organization (SGO), we support the full patient communication lifecycle—not just translation. Our LangOps teams provide services through a variety of mediums including audio, video and written formats.
We work with healthcare providers to create connections to EHR/EMR systems, enable multilingual digital front doors, and align our services to meet compliance objectives. Our SME linguists specialize in high-risk medical domains such as oncology, cardiology, pediatrics, radiology, and behavioral health.
Depending on the EMR/EHR platform, Piedmont Global will work with our clients to integrate our systems. While typically, EMR/EHR systems can be nuanced, our development teams are well versed in the technology necessary to make these connections. Some of the systems we can work with include patient engagement portals, telehealth systems and call centers.
We can also support custom middleware, APIs, and SSO onboarding, aligning language and technology for efficient use and global growth. Our technical team collaborates with IT and compliance leaders to ensure secure deployments and build a strong global readiness roadmap.
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Piedmont Global uses a compliance-by-design, ISO-certified globalization framework to ensure all interpreters, translators, and systems meet HIPAA and CMS requirements and fully align with CLAS and Joint Commission standards.
Our medically vetted linguists, PHI-secure environments, encrypted communication channels, and full audit trails protect patients and providers. We also offer compliance reporting to support accreditation, global readiness, and enterprise globalization best practices.
We use a three-tier QA system — clinically specialized translators, SME medical editors, and tech-enabled validation for drug names, dosages, contraindications, and terminology consistency.
Machine Translation is never used for high-risk content unless part of an approved MTPE workflow. This protects patient safety and meets CMS, AHRQ, and Joint Commission expectations, supporting a strategic globalization framework built for high-stakes healthcare operations.
Yes. We offer 24/7 on-demand OPI/VRI, rapid response translation teams, and surge capacity for ED, OB-GYN, surgical prep, and high-volume outpatient care.
Our rapid-turn SME teams, version-controlled templates, and automated compliance workflows ensure enterprise scalability during spikes, crises, and onboarding of new multilingual populations — helping hospitals maintain operational continuity across cross-border operations and global expansion initiatives.
Connect with Andrew to learn how we can support your healthcare system –>
Let’s build a better patient experience.
Connect with a healthcare strategist today to assess your current language access approach and explore what’s possible.
