Why Piedmont Global
Energy and utility companies serve diverse populations where clarity and compliance are non-negotiable. But language alone isn’t enough. Customers also expect culturally relevant communication, seamless service experiences, and trusted engagement during critical moments.
Piedmont Global integrates cultural fluency, strategic advisory, and technology-enabled workflows into your operations. We don’t just translate messages — we align communication, compliance, and customer experience so you can serve every community with confidence.
Industry challenge
The risk of misalignment
Clarity. Compliance. Connection.
Our strategic approach
We combine multilingual communication with cultural, operational, and customer experience expertise. This holistic model ensures energy providers deliver information that is accurate, accessible, and actionable — no matter the language, channel, or community.
Multilingual communication
Translation of safety guidelines, billing notices, manuals, and outage alerts.
Customer experience enablement
Multilingual contact center support that reduces call times and boosts satisfaction.
Cultural & community insight
Guidance to engage diverse populations with trust and relevance.
Advisory & integration
Workflow alignment that improves compliance, efficiency, and receivables.
Data & intelligence
Structured insights on demographics, preferences, and service adoption trends.
Case study
Building trust during outages
During a major outage, a regional energy provider needed to keep thousands of multilingual customers informed in real time. Piedmont Global deployed a mix of translation and live interpreting solutions, ensuring all communities received accurate updates and safety instructions.
"Piedmont Global turned a potential compliance risk into an opportunity to build trust with our customers."
Driving efficiency, compliance, and trust
By embedding multilingual, cultural, and operational solutions, Piedmont Global helps utilities:
- Ensure compliance with language access regulations
- Improve receivables through clear billing communication
- Boost agent productivity with streamlined multilingual workflows
- Build loyalty with culturally fluent community engagement
- Gain insights that inform energy campaigns and future service planning