Why Piedmont Global

Healthcare is about trust. But when patients can’t understand their care—or can’t be understood—outcomes suffer. At Piedmont Global, we help healthcare leaders remove language, cultural, and operational barriers that put compliance, quality, and equity at risk.

Our Strategic Globalization model integrates human insight, custom technology, and operational expertise so you can deliver better care, at a lower cost, without provider burnout.

Piedmont Global team working with Healthcare clients

Industry Challenge

1 in 5 U.S. residents speaks a language other than English at home.

Every conversation counts

For healthcare organizations, that means every moment of care—whether in-person, digital, or on the phone—must be accessible, accurate, and culturally aligned. Without the right model in place, health equity goals falter, readmissions rise, CMS ratings decline, and provider burnout accelerates.
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Strategic Globalization, built for Healthcare

Our strategic approach

We don’t just drop in interpreters or plug in platforms. We embed with your team to build a scalable, compliant ecosystem for language access—one that flexes with your population, technology, and growth goals. Solutions Include:

On-Demand interpretation

Phone, video, and on-site medical interpretation

Language access strategy

Audits, assessments, roadmap development, compliance alignment (ADA, ACA, Section 1557)

Document translation

Patient education, informed consent, discharge instructions

Digital experience localization

Portals, mobile apps, appointment systems, telehealth flows, and eLearning modules

Multilingual workforce training

Safety, onboarding, and compliance materials

Case Study

Scaling access with GT Independence

We helped a leading Medicaid provider streamline multilingual support for 150,000+ users—improving onboarding, lowering readmissions, and enabling faster care across digital and in-person touchpoints.

"Piedmont Global helped us move from reactive fixes to a proactive strategy—one that supports both compliance and care."

Healthcare

Fewer barriers. Stronger systems. Better care.

Our programs align with ADA, ACA, and Section 1557 regulations to ensure your language access plan is compliant, efficient, and equity-driven. Our healthcare partners experience:

  • Fewer care delays and adverse events
  • Improved CMS, HCAHPS, and STAR ratings
  • Reduced risk and greater compliance
  • Higher patient satisfaction and engagement
  • Equitable access for every community you serve
  • Lower interpreter overuse and cost variability
  • Higher provider satisfaction and retention

Let’s build a better patient experience

Connect with a healthcare strategist today to assess your current language access approach and explore what’s possible.

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