Markland’s Appointment Reinforces Piedmont Global’s Commitment to Delivering Consistent Quality, Speed, and Capacity Across Its Portfolio.
Arlington, VA, June 15, 2026 – Piedmont Global, a Strategic Globalization℠ partner helping organizations lead globally, fluently, and confidently, announced the appointment of Benjoe Markland as Chief Operating Officer, effective June 15.
In his new role, Markland will own delivery across Piedmont Global’s business units – including interpreting, localization, staffing, and data services – along with linguist credentialing, quality management, and the operational technology that supports them.
Piedmont Global wasn’t built as a collection of separate service lines. It was designed as a unified, multi-service platform where language operations, accessibility, data services, staff augmentation, content, and consulting come together to serve healthcare, government, education, and enterprise clients.
While competitors offer a menu of disconnected services, we offer one integrated partner with multiple ways to solve a problem: one operating model, many paths to value.
At this stage, the challenge isn’t adding new capabilities – it’s connecting them, so clients have a seamless experience no matter how many of our services they use.
That’s why the role of Chief Operating Officer is so critical right now. It exists to unify our operating model through shared systems, consistent quality standards, and an integrated delivery engine.
“This is not a traditional operations job of running departments; it’s an architect’s role, responsible for building the enterprise operating system that connects everything we do from shared customer relationships, shared delivery capacity, shared go-to-market strength, and shared technology, into scalable, repeatable growth. Finding a leader who could see the platform rather than the silos was our highest bar, and Benjoe cleared it. With him leading our operations, we’re not just scaling what we do; we’re compounding what makes Piedmont Global unique,” said Mohamed Hussein, CEO of Piedmont Global.
Markland’s goal is to make that scale feel consistent to clients: the same standard of quality in every language, modality, and time zone, capacity built ahead of demand, and direct visibility into performance.
“Piedmont Global has a scale that is hard to build: over 300 languages and more than 10,000 qualified linguists. My job is to make our operations as dependable as our people are talented, with consistent quality in every language and capacity in place before a client needs it. Our clients are making decisions where getting the language wrong has real consequences. Getting it right every time is the whole job, and it is what I expect to be measured on,” said Markland, COO of Piedmont Global.
Markland brings more than 20 years of executive leadership in global business process outsourcing (BPO), information technology outsourcing (ITO), and customer experience (CX) operations. He most recently served as president and chief operating officer of Focus Services, where he managed a multi-entity P&L of more than $65 million across 13 global sites and over 25 enterprise clients. He has scaled operations across the United States, Latin America, Europe, and Asia, led the integration of multiple acquisitions, and built AI-enabled delivery systems. Markland is also fluent in Spanish and holds a Bachelor of Business Administration in Finance.
This appointment marks another step forward as Piedmont Global continues helping clients navigate global communication needs through integrated solutions.
About Piedmont Global
Piedmont Global is a Strategic Globalization Organization (SGO) dedicated to making cross-cultural operations easier, smarter, and more human for enterprises and public sector organizations. The company provides Language Operations, Accessibility & ASL, AI Risk & Intelligence Assurance, Staffing, Data Services, BPO & KPO, Content Solutions, Open-Source Intelligence (OSINT), and proprietary technology platforms, including Connexus™, an enterprise interpretation management platform, and CensIQ, a language access planning platform. Piedmont Global helps clients eliminate vendor sprawl, strengthen compliance, accelerate operational readiness, and expand their global reach with confidence. Learn more at piedmontglobal.com.
Media Contact
Mary Grothe
Chief Revenue Officer
Piedmont Global
mgrothe@piedmontglobal.com
